Shipping policy

Shipping from our makers

Oatden selects products from independent suppliers. Orders ship directly from the supplier identified on the product page. Items from different suppliers may arrive separately.

Rates and timing

Available destinations, shipping services and charges are shown at checkout before payment. Processing time is separate from carrier transit time. Any dispatch or delivery estimate shown for your item is an estimate, not a guaranteed arrival date. Contact us before ordering if you need delivery by a specific date.

Tracking and delays

We provide tracking when an order ships. If we cannot ship within the stated time, we will notify you with a revised estimate and offer the choice to accept the delay or cancel the unshipped items for a refund. If no shipment time is stated, we will ship within 30 days or obtain your consent to a delay or refund the unshipped items.

Delivery problems

Please check your shipping address before ordering. For damage, missing items, a stalled tracking update or a delivery problem, contact Oatden with your order number through our contact page. We will work with the supplier and carrier to resolve the issue.