Refund policy

Returns and refunds

All Oatden products are final sale. We do not accept returns or exchanges for a change of mind, including choosing the wrong size or color.

Damaged, defective, or incorrect items

If your item arrives damaged, is defective, or differs from what you ordered, email Oatden.customerservice@outlook.com with your order number and a description of the issue. Include photos when available.

We will review the issue and arrange an appropriate replacement, return, or refund. You will not be charged return shipping for these issues. Do not send anything back until we provide instructions.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

Cancellations

Contact us promptly to request cancellation. Cancellation is subject to whether the supplier can stop fulfillment. Once shipped, change-of-mind returns are not accepted.

This policy does not limit your rights under applicable law, including rights relating to defective goods, non-delivery, or shipping delays.